Ashley AI vs Ada: Customer Satisfaction & Pricing Comparison
See why Ashley AI's 4.9/5 customer rating and transparent pay-as-you-go pricing outperforms Ada's 2.0/5 Trustpilot score and hidden enterprise-only costs.
Ashley AI
All-inclusive transparent pricing
Ada
Based on 'automated resolutions'
Customer Satisfaction: 4.9/5 vs 2.0/5
Ashley AI: 4.9/5 Customer Rating
"Setup took literally 5 minutes and we started seeing qualified leads the same day. The transparent pricing is refreshing."
"Finally, an AI that actually drives revenue instead of just answering questions. ROI was positive within 2 weeks."
"Best customer support I've experienced with any SaaS tool. They actually care about our success."
Ada: 2.0/5 Trustpilot Score
"They doubled our pricing without warning. No transparency in costs whatsoever. Very disappointing."
"Integration was a nightmare. Took months to get working properly. Complex queries still don't work well."
"Customer service is terrible unless you're paying $75K+. SMEs are clearly not their priority."
Feature-by-Feature Comparison
Pricing Transparency
Pay-as-you-go $0.0004/credit + free 2500 credits
No hidden fees, unlimited conversations, all features included
No public pricing, bills per resolution
Minimum $75K contracts, pricing doubled for some customers
Customer Satisfaction
4.9/5 customer rating
High customer satisfaction with transparent service
2.0/5 Trustpilot score
Mixed reviews with pricing and integration complaints
Setup & Implementation
5-minute auto-setup
AI analyzes website and creates trained agent automatically
Complex integration process
Requires technical expertise and lengthy implementation
Revenue Focus
AI-powered lead qualification & booking
Actively drives sales with qualifying questions and meeting booking
Customer service automation focus
Primarily handles support inquiries, not revenue generation
Voice Capabilities
Native multilingual voice in 67+ languages
Human-like voice conversations with real-time language detection
Voice automation with limited languages
Voice features available but not as comprehensive
Target Market
SME to enterprise, all business sizes
Affordable for small businesses, scalable to enterprise
Enterprise-only focus
High minimum contracts exclude small/medium businesses
Contract Flexibility
Month-to-month, cancel anytime
No long-term contracts, flexible cancellation policy
Minimum $75K annual contracts
Long-term enterprise contracts with high minimums
Real-time Analytics
Revenue impact tracking & ROI metrics
Track conversions, qualified leads, and revenue in real-time
Resolution rates and CSAT tracking
Focus on support metrics rather than revenue impact
Which Platform is Right for Your Business?
Choose Ashley AI if you:
- Want transparent, predictable pricing
- Need revenue-focused AI, not just support
- Require immediate setup and results
- Value high customer satisfaction (4.9/5)
- Are a small to mid-size business
- Want 24/7 human support included
- Need multilingual voice capabilities
- Prefer month-to-month flexibility
🅰️Choose Ada if you:
- Have $75K+ annual budget minimum
- Focus only on customer support automation
- Can handle complex integration projects
- Don't mind undisclosed pricing
- Are okay with 2.0/5 customer satisfaction
- Don't need immediate implementation
- Have dedicated technical team
- Prefer enterprise-only support
Join 12,847+ Satisfied Customers (4.9/5 Rating)
Get transparent pricing, immediate results, and revenue-focused AI. No hidden costs, no enterprise minimums, no poor customer service.